Your next journey starts here—and getting your gear shouldn’t slow you down.
At Away, we want every part of your experience to be seamless, right down to how your items arrive at your doorstep. Here is everything you need to know about how we pack, ship, and deliver your order.
Where We Ship
We currently deliver to destinations across:
- The United States (including all 50 states, Washington D.C., and U.S. military APO/FPO/DPO addresses)
- Canada
Note: At this time, we do not ship internationally outside of the US and Canada.
Shipping Rates (Always Free)
Good news: Standard shipping is 100% on us.
No hidden fees, no minimum purchase requirements, and no surprises at checkout. Every single order ships completely free of charge.
Processing & Delivery Timelines
We know you’re eager to get out there. Here is how quickly your order moves from our warehouse to your door:
- Order Processing:All orders are processed and dispatched within 24 to 48 hours (Monday through Friday, excluding major holidays).
- Transit Times:
| Destination | Standard Shipping Method | Estimated Delivery Time | Cost |
| United States | Express Ground / Priority | 3 – 5 Business Days | FREE |
| Canada | Cross-Border Priority | 4 – 7 Business Days | FREE |
Please note: While our carriers work hard to get your package to you on time, transit times are estimated and can occasionally be affected by peak travel seasons, weather, or customs processing.
Canadian Orders & Duties
For our travelers in Canada, we’ve streamlined our cross-border logistics. All provincial and federal taxes are handled smoothly, meaning you will never encounter unexpected brokerage fees or COD charges upon delivery.
Tracking Your Order
The moment your order leaves our fulfillment center, we’ll send you a Shipping Confirmation Email complete with your tracking number and a live link so you can follow its journey every step of the way.
Questions? We’re Here to Help.
Need to update something, or has your package taken an unexpected detour? Reach out to our team anytime at [email protected], and we’ll make sure you’re set for the road ahead.